Documentation

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Basic

Requirements

In order to successfully run Our Divi Theme Or Layouts Bundle on your website your server environment will have to meet certain PHP and WordPress minimal version requirements. PHP 5.4.X or higher

Theme Or Layout Bundle requires php 5.4.X or higher installed on your server.

✓ Self-Hosted WordPress Installation
✓ Divi Theme by Elegant Themes
✓ PHP version 7 or greater
✓ memory_limit 128M
✓ post_max_size 64M
✓ max_execution_time 180
✓ upload_max_filesize 64M

✓ max_input_time 180
✓ max_input_vars 5000
✓ MySQL version 5.6 or greater OR MariaDB version 10.0 or greater.
✓ HTTPS support
✓ Nginx or Apache with mod_rewrite module

Basic Product’s Faqs

Here are some related guides and FAQs that may come in handy when using our child themes and layout packs.

Looking For Support

Something Wrong? We are happy to help!

All we ask is that you browse our documentation first before contacting us. We add answers to every question we receive.

documentation

Is The issue related to WordPress?

If yes, please contact your hosting provider for help.

Is the issue related to Divi?

If yes, please be sure read the Divi documentation or contact Elegant Themes support.

Elegantthemes

Is the query or issue related to our product?

If you think the answer is yes, then please fill out the form and we will be happy to help get this resolved!

Contact Us

Check FAQ Before Contacting support

Some Basic Faqs…

Before contacting support

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Where do I find my Dowanload file ?

Kindly Check On My Account -> Downloads Tab Or My Account -> Api Downloads Tab

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Where Do i find Imports file ?

Kindly check on Child Theme imports Folder

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What to do if there's an update for my child theme?

When Updates Release , You will notify by wordpress dashboard , so you can update easily using default wordpress functionality

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Where do I find my license key?

Kindly Check on My Account -> API Keys tab

Thank you so much for purchasing our product or Contact Us ! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we off

Please be sure that you have read the documentation, which came bundled with your downloaded package. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
Because of a large amount of support inquires that we have to deal with on a daily basis, please allow up to 24-48 hours to receive an answer to your email.
Support deals with installation of the theme, issues that arise from the usage of any features available by default, bug fixes, and small modifications within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes.

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